No, you can choose to check out as a guest or from an account. If you choose to set up an account, it will hold all your shipping details to make it easier for checkout.
First, check your email and password details. If you can’t remember your password, please click reset password. You will then receive an email providing you with a link to reset your password.
If neither of the above options work, please email email@example.com and we will contact you as soon as we can to assist with resetting your password.
Log into your account and then click EDIT/Edit to select and edit the fields you wish to update.
Updating your password can be completed via your profile. Once you log into your account you then select the edit option and enter your old password followed by your new password twice, select save and your new password will now be active. If you are having trouble please email the team at firstname.lastname@example.org and they can assist.
To opt out of mailings you can either click unsubscribe at the bottom of any newsletter or click on your profile link whilst logged into your account and untick the newsletter option.
To contact the team simply click on the Contact Us link at the bottom of any page or email the team at email@example.com. We aim to reply to all emails within 2 business days.
We have a complete size chart with measurements included on every product page, and there is a detailed description on how to measure yourself to ensure you select the right size. If you have any questions, feel free to contact the ELC team who will be happy to assist.
Yes, to enquire about becoming a stockist please email the team at firstname.lastname@example.org and one of our team members will be in touch to provide you with all the relevant information and trading terms.
Orders / Payments FAQs
We accept PayPal and Credit Card
No, we don’t have any facilities to store credit card or PayPal account details, each time you purchase you will need to complete the payment section.
You will receive an email confirming your order once the payment has been completed. If you have set up an account with ELC you can view all current and previous orders once logged in. If you have any concerns please contact the team and we can help.
By default, all prices are shown in AUD (Australian dollars). To adjust this, select your preferred currency from the dropdown menu in the top nav bar on any page. Upon checkout you will be charged in Australian dollars – for further information please refer to our full Terms & Conditions.
We always take the utmost care when packing your item(s), but unfortunately sometimes mistakes happen. If you have received the wrong item firstly we want to apologise for the inconvenience. Please send us an email at email@example.com, quote your order number, name, address, phone number and the error that has occurred. We will then be in contact to arrange the exchange and explain how to proceed with the return.
For further information, please view our Returns page.
The team at Everyday Lingerie Co. have made every effort to display the true colours of our products, but sometimes the display colour may slightly vary from your screen or device. If you have any questions prior to purchasing feel free to contact the team at firstname.lastname@example.org and we can try to clarify.
Garment Care Instructions FAQs
As with any lingerie / underwear it's always best to place your Everyday Lingerie Co. underwear into lingerie bags prior to placing in your washing machine. Please always use a mild detergent and wash all garments with cold water. Please line dry and do not dry clean or use tumble dryers.